Return&Refund Policy

Introduction: Sport & Outdo provides a official claim that is processed in the most hassle-free way possible. Please note this policy only available for products sold by Sport & Outdo Official Website(www.sport-outdo.com). You can contact us via support@sport-outdo.com with your order receipt and sign ‘Warranty claim’ on your title.

This limited claim provided by the manufacturer in no way affects a potential statutory warranty provided by law.

30-Day Money-Back Guarantee for Any Reason

Non-human damaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the provided shipping address. Once the returned item arrives back in Sport & Outdo’s warehouse for inspection, the refund process will begin.

• Returns must include all accessories
• Items must include original packaging
• For non-quality related claims, the buyer is responsible for shipping costs
• For non-quality related claims, Sport & Outdo(sport-outdo.com) refunds the cost of purchasing the product itself
• Returns may be rejected if product does not meet the above requirements
• Special or Limited edition products do not support refunds if without any quality issues.

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. For quality-related issues, please see below.

Claims for Quality-Related Issues

All quality-related defects on items sold directly by Sport & Outdo(sport-outdo.com) are covered by a 12-month warranty, starting from the date of purchase.

For quality-related claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

How to Process:

• Sign ‘Warranty claim’ on your email title
• Buyer must provide sufficient proof of purchase
• Sport & Outdo(sport-outdo.com) must document what happens when buyers troubleshoot the product
• The defective item’s serial number and/or visible proof depicting the defect are required
• It may be necessary to return the item for quality inspection

Return Address On US:

15757 SW 74th Ave, ste 510. Tigard

OR, 97224

Valid proof of purchase:

• Order number from online purchases made through sport-outdo.com
• Sales invoice
• Dated sales receipt from Sport & Outdo(sport-outdo.com) official sale channels that shows a description of the product along with its price
• Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

• Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that are no longer within their original warranty timeframe or the 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

• Returning products for any reason other than a proven defect
• Warranty claims on items taken outside the original country of purchase
• Buyer’s accidental returns
• Returning personal items
• Returning items claimed to have defects but found by Sport & Outdo(sport-outdo.com) quality control to be in working condition
• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Non quality-related issues (after 30 days of purchase)
• Free products/Giveaway
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

Sport & Outdo is not liable for:

• Loss of data incurred from use of Sport & Outdo(sport-outdo.com) products
• Returning personal items sent to Sport & Outdo(sport-outdo.com)
• When returning items with a prepaid shipping label provided by Sport & Outdo(sport-outdo.com), Sport & Outdo(sport-outdo.com) takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Sport & Outdo(sport-outdo.com) does not provide refunds for items damaged in transit for non-quality related warranty claims.